Terms of Use and Service

The short version is in section 2: we assess and assign, the contractor repairs and warrants. The rest sets that out properly.

1. Who we are

This website is operated by Digital Perpetual (UEN 53092238W), Singapore, trading as WindowRepair.sg. By using this site or submitting an enquiry you accept these terms.

2. What this service is, and is not

WindowRepair.sg assesses enquiries, collects photographs, arranges quotations and connects customers with contractors. We do not carry out repair, installation or replacement work. That work is carried out by the contractor assigned to your job, who contracts with you directly.

WindowRepair.sg is not a BCA-approved window contractor and does not hold registration under workhead RW01. Installing or replacing a whole aluminium window in an HDB flat is regulated work that HDB requires an approved contractor listed with HDB to carry out. Those jobs are placed with an approved contractor, and that contractor's identity and registration details are provided to you before booking.

3. Information on this site

The guidance here is general information about common Singapore window faults, repairs and rules. It is not a technical diagnosis of your window and it is not legal advice. Official HDB, BCA and PDPC requirements change; we show review dates and link to sources so you can check the current position yourself, and you should do so before relying on anything here for a decision that matters.

4. Remote assessment

An assessment made from photographs narrows the likely fault category and helps route your enquiry. It is not a final technical diagnosis. The actual fault is confirmed by the assigned contractor, on site. For water leakage, intermittent faults and glass work, an inspection or site measure is normally required before any repair price can be given, and any inspection fee is quoted to you in advance.

5. Your enquiry

Give accurate information. A wrong property type, postal code or fault description leads to the wrong contractor and a wasted visit.
Send only media you are entitled to send, and that shows the window rather than other people or unrelated content.
Do not put yourself at risk to take a photograph. Never lean out of a window or climb to get one.
Consent to share your enquiry with the assigned contractor partner is required before we can act on it.
Submitting an enquiry does not create a booking or oblige either side to proceed.

6. Quotations, bookings and payment

Quotations are issued by the assigned contractor, not by us, and the contract for the repair is between you and that contractor. Payment is made directly to the contractor, in cash, on completion of the work. There is nothing to pay to WindowRepair.sg at any stage. WindowRepair.sg is paid a commission by the contractor on completed work. Every quotation issued through this service must state what is included, what is excluded, whether GST applies, and the warranty period. Additional work found on site must be quoted and agreed with you before it is carried out.

7. Warranty

The warranty on the work is given by the assigned contractor and stated on the quotation and invoice. HDB's terms for approved window contractors listed with HDB state a minimum three-month warranty for replaced parts and a one-year warranty for total window replacement; we require contractor terms meeting the current official requirement. If a warranty issue arises, tell us with your job number and we will take it up with the contractor on your behalf.

8. Complaints

Raise complaints with us, quoting the job number, at hello@windowrepair.sg. We log the complaint, take it up with the contractor and track the outcome. Safety issues, damage, work carried out without a required approval, and misleading quotations are reviewed immediately and may result in a contractor being suspended from receiving further work.

9. Safety

Nothing on this site should be used as a reason to delay dealing with an unsafe window. If a sash, panel or pane is at risk of falling, stop using the window, keep people clear, and contact your building management or the relevant authority. WindowRepair.sg is not an emergency service and does not attend site.

10. Our responsibility

We are responsible for the services we provide: assessing your enquiry honestly, verifying contractors before assignment, assigning your case to a suitable one, providing contractor identity and registration details before booking, holding contractors to the quotation and warranty standards, and handling complaints. We are not responsible for the technical workmanship of the repair, which is the contractor's responsibility under their contract with you. Nothing in these terms excludes liability that cannot be excluded under Singapore law.

11. Availability

We aim to keep the site available and the information current, but we do not guarantee uninterrupted availability, and coverage depends on contractor capacity and service areas at the time of your enquiry.

12. Intellectual property

The content of this site, including the guides, tables and photographs, belongs to WindowRepair.sg or is used with permission. You may quote it with attribution and a link. You may not republish it wholesale or present it as your own.

13. Personal data

How we handle personal data is set out in the privacy policy, which forms part of these terms.

14. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute arising from them.

15. Changes

We may update these terms. The review date below shows when they were last changed. The version in force for your job is the one published when you submitted the enquiry.

16. Contact

Digital Perpetual, UEN 53092238W, Singapore. Email hello@windowrepair.sg.