How It Works
Six steps, one assigned contractor, and the contractor's identity in your hands before anything is booked.
How does a WindowRepair.sg quotation work?
You send photos of the window. We check they are usable, work out the likely fault and give the enquiry a job number. You get a written price covering the part, the labour and the visit, with what is included, what is excluded and whether GST applies. If you accept, the visit is booked and the repair is done. You pay cash on completion. Whole-window replacement in an HDB flat is regulated and goes to a BCA-approved contractor.
| What you send | One full-window photo, one close-up, plus a video for movement faults |
|---|---|
| What it costs to ask | Nothing — photos and the price are free |
| What you get before booking | A written price: inclusions, exclusions, GST and warranty |
| How you pay | Cash on completion, direct to the contractor — nothing payable to us |
| Who to call if it goes wrong | Us, with your job number |
The six steps
Send photos
Send one full-window photo, one close-up of the fault and a short video if the problem is about movement or noise. Send them to us on WhatsApp.
We check the case
We check the photos are usable, work out the likely fault category and give the enquiry a job number.
You get a price
A written quotation covering the part, the labour and the visit — with what is included, what is excluded and whether GST applies. Nothing to pay at this stage.
The visit is booked
You get the date, the arrival window and anything you need to prepare.
The repair is done
The part is replaced, the window is realigned and tested. Anything additional found on site is priced and agreed before it is carried out.
Cash on completion
You pay the contractor directly, in cash, once the work is finished and you are satisfied with it.
We follow up
We check you are satisfied, record the outcome and ask for a review. Case-study permission is asked for separately.
What you will be told at each stage
| Stage | What the message tells you |
|---|---|
| Received | Your job number and what happens next. |
| More information needed | Exactly which photo, video or measurement is missing. |
| Assigned | The contractor's identity and how they will contact you. |
| Quoted | Scope, exclusions, price, payment terms and warranty. |
| Booked | Date, arrival window and anything you need to prepare. |
| Completed | Invoice, warranty and who to contact for support. |
| Follow-up | A satisfaction check and a review request. |
Where the responsibility sits
Assessing the fault honestly, getting it priced in writing before any work starts, checking who is sent, holding them to the quotation and warranty standards, and staying with it if something goes wrong. One job number, one place to call — you are not passed between companies.
The one thing we hand over is regulated work. Replacing a whole aluminium window in an HDB flat must be carried out by a BCA-approved window contractor listed with HDB. We are not one and we do not claim to be, so those jobs go to an approved contractor and we tell you which firm and which registration before you book.
The three things we need
- One full-window photo taken from inside, showing the whole window and its surroundings.
- One close-up of the faulty part or the damage, sharp and well lit.
- A short video — only if the problem involves movement, sticking or noise. Ten seconds is enough.
Photos with the window both open and closed help. Please do not lean out of a window or climb to take a photo — send what you can safely reach.
Frequently asked questions
Is the photo assessment a diagnosis?
No. A photo assessment narrows the likely fault category and gets your case to a contractor with the right skills and approvals. It is not a final technical diagnosis. The assigned contractor confirms the actual fault, and for leakage and intermittent faults an on-site inspection is normally required before any repair price is given.
Is my enquiry sent to several contractors at once?
No. Your enquiry comes to us and stays with us. We do not pass your number around a list of contractors, so you will not be called by five companies after one form submission.
Who actually turns up?
Someone we send. For a whole-window replacement in an HDB flat — regulated work — it will be a BCA-approved contractor listed with HDB, and we tell you which firm and which registration before you book.
What am I paying, and when?
Cash on completion, directly to the contractor who does the work. Sending photos and getting a price costs nothing, and nothing is payable to us at any stage. A visit starts at S\$150 because a repairman is engaged by the day, with the part and labour on top — all of it agreed with you in writing before anyone starts.
What if the repair goes wrong or the warranty is not honoured?
Tell us, with the job number. We take it up and track it through to a resolution, so it is one conversation rather than you chasing. Repeated complaints, safety issues, damage or misleading quotations are grounds for a contractor no longer receiving work from us.
What photos are needed for a window repair quotation?
One photo of the whole window taken from inside, one sharp close-up of the faulty part or damage, and a short video if the problem involves movement, sticking or noise. Photos with the window both open and closed help. Never lean out or climb to take one.